Asharqia Chamber launches its second program on Sunday, August 5, 2018, as part of its national initiative to qualify 3000 young men and women and provide them with the necessary skills and knowledge for the new jobs that are approved by the Council of Ministers.
The initiative is witnessing great interest among the beneficiaries, during which the initiative recorded a large number of applicants within the website.
The second program, "Effective Excellence in Customer's Services", will be launched within the first phase of the initiative and will run until 8 August.
The Chairman of the Board of Directors, Abdulhakeem bin Hamad Al-Ammar Al-Khaldi, said that the Chamber concluded the first program within the first phase entitled "Skills of sales staff."
A large number of young men and women, who wish to develop their potential and acquire skills and new information with experience in this field, participated in this program.
They underwent training at the rate of 5 hours a day of academic trainers that have the scientific experience and also practiced business in the field and have a deep practical experience in all the details provided to the trainees.
He added, "we ensured that the training has an effective impact on the participants."
Al-Khalidi said that the second program would be held in four days, where it will discuss several important topics.
On the first day and under the title "Personal Skills", it will review four main topics: communication skills, the difference between persuasion and influence, the programs of thinking, and skills of public and private relations.
The second day and under the title "Professional Service" will also discuss the classification of customers, identification of service dimensions.
On the third day and under the title "Responsibility and Preparedness," the program discusses aspects of responsibility in our lives, and measuring the level of responsibility, tact and diplomacy.
On the fourth day that entitled "Positive Transformation and Coping with Challenges," the program seeks to identify the mechanism of acquiring new skills, identifying the most important challenges in the labor market, and dealing with problems that are out of control.
The program also aims to increase the skill of workers to achieve high performance and increase production; to identify the individual potential problems faced in the working environment, especially with customers; developing the behaviors of individuals and groups at different organizational levels; raising the level of behavioral skills in dealing with others efficiently; processing and analyzing information and data related to customers; gaining client's loyalty; how to achieve and maintain customer's satisfaction; how to achieve the impact of customer's experience management on business performance (sustainability, growth, profit, efficiency and sales); and to analyze customer's experience through the use of different measurement methodologies (customer voice, customer satisfaction measurement, customer satisfaction indicators).
The program also discusses a number of important topics, including: customer service skills and excellence, maintaining employee behavior in all work situations, impact of customer service scheduling, protocol of meetings and communication with customers, ways to deal with women, the elderly, people with special needs and children, and the ideal ways to use the phone with customers, and other related topics.
It is worth mentioning that the initiative is ongoing and will be conducted at different training periods, each period lasting 4 days during the evening, from 4 pm to 9 pm, through which Asharqia Chamber aims to prepare and qualify 500 trainees in each training period.
The program recently concluded its first program, "Skills of Sales Personnel". The program was presented by Abdulla Al-Duwaish, the Head of Development and Quality Unit at the Institute of Management in the Eastern Province, as he talked about the challenges faced by the sales staff and the appropriate mechanism can be overcome through many skills related to the language of the eyes and facial features, and appearance.
He also reviewed a variety of important stages in the sales process, such as the evaluation phase and needs analysis, and the trainees underwent practical exercises to test their abilities in this field.
